I-Serve's Executive Management Team has many years experience in the Contact Centre and consulting industry. As a result, the team can provide added consultative value to our clients contact management strategies. I-Serve can deliver the people, processes, technology, and strategies that allow companies to acquire, service and support customers across all contact channels. In effect, our years of experience allow I-Serve to support our clients with more than just call handling.

Business Process Outsourcing

Business Process Outsourcing (BPO) is a strategy for the companies looking for new ways to achieve high performance by controlling costs, reducing risks, promoting collaboration and enhance transparency. It is the process of outsourcing another company to manage business activities for you. Outsourcing is the best alternate as it benefits in way of cost savings, labor flexibility, advanced technology etc

Our business process outsourcing services includes:
  • Accounting and Book keeping Services
  • Payroll Processing Services
  • Material Procurement Services
  • Back Office services
  • CAD Drawings and design related services
  • Reception services

We use the best practices and have expertise human resources.

1) Accounting and Bookkeeping Services

We undertake the outsourced bookkeeping and accounting activities for Certified Public Accountants, Small Business entities as well as for accounting departments of the Medium Business entities and Companies.

All Book Keeping Services
  • Outsource General Bookkeeping
  • Outsource Accounts Reconciliation
  • Financial Statements Preparation
  • Outsource Inventory Recording Analysis

Our staff is trained to work on all major accounting software used world wide to perform this function. The software being used for doing outsourced bookkeeping & accounting work are QuickBooks, Quicken, MYOB, Sage, Creative Solutions Accounting or any other as per the need and choice of the Client.

We understand your concern about the risks of outsourcing bookkeeping & accounting services to India and thus maintain high standards of confidentiality and security with the help of appropriate procedures in place to prevent any unauthorized release of confidential client information.

Daily Data Entry

Daily data entry is the procedure of recording all the daily transactions in the respective accounts to enable a business entity to see on any particular day about its accounts.

We, at I Serve, provide our services of recording all your accounting transactions (in the software of your choice) on daily basis which you can see next day and have the accounting information of your business for taking important business decisions.

Bookkeeping Services & Accounting Services

We provide a wide range of financial outsourcing services which confirms to international standards that include the Bank Reconciliations, maintenance of books and records as well as the preparation of financial statements. Some of the services provided by us in this segment are as follows:-

  • General bookkeeping & accounting services
  • Financial accounting services
  • Accounting system design and implementation
  • Bank and other accounts reconciliation
  • MIS Reports
  • Accounts payable (Sundry Creditors)
  • Accounts receivable (Sundry Debtors)
  • Cash disbursements
  • Cash flow & fund flow statements
  • Value added tax (VAT)
  • Credit and collection
  • Cash application
  • Payroll
  • Billings
  • Financial analysis
  • Assets accounting management
  • Ratio analysis
  • Budgeting
  • Financial reporting
  • Fund management
Accounts Payable Services

Outsource your accounts payable services to I Serve and experience a transformation in your payment activity. By outsourcing accounts payable services, you can benefit from the automation of the processes involving transaction management, exception resolution and elimination of duplication amongst others. Our cutting-edge technology, latest software and well-trained team can provide you with accurate and efficient accounts payable services.

  • Generation of Purchase order
  • Entering Bills of vendors tracking of A/P
  • Payments to vendors/suppliers
  • Generation of A/P reports
  • Aging analysis etc.
  • Processing of voucher of other income/expenses of transaction other than invoices/ bills. Income and Expense Tracking
Accounts Reconciliation Services

Outsourcing accounts reconciliation services are necessary to ensure that your organization's accounting records are consistent with bank statements. Our competent financial staff can perform a detailed check of your organization's financial records, bank statements, client and vendor bills amongst other. Benefits of improved fraud protection, increased financial control, streamlined procedures and reduced accounting expenses can be enjoyed through outsourcing.

We perform the following services for account reconciliation:
  • Cash Reconciliation
  • Balance Sheet Reconciliation
  • Bank Reconciliation
  • Position Reconciliation
  • Payment to Invoice reconciliation
  • Matching of invoices with payments received

2) Payroll Processing Services

In any business, it is important to ensure that timely and appropriate payments are made to the employees to maintain their level of satisfaction and keep them motivated. The employees are the backbone of all kinds of business and their interest need to be properly taken care of. In this context, the payroll processing and payment has its own importance.

I Serve is a proficient outsourced payroll service provider. We focus on end-to-end offshore payroll accounting, tax administration and reporting service to relieve all our customers of routine administrative tasks. Outsourcing payroll services, will effectively reduce the cost of operation by 40-50% simultaneously increasing the profitability manifold.

The total process creates the need of a professional and again we at I Serve are here to provide this service at a cost much less than what somebody has to incur by availing services from elsewhere.

The only need is to provide data i.e. time cards, after approval, will be scanned and uploaded to us prior to payday along with agreed employees information and leave rest to us as we shall take care about:

  • Prepare and file new hire reporting to state
  • Prepare and file, Federal, State, and local payroll taxes
  • We complete payroll and client prints, signs and distributes paychecks
  • Prepare employee earnings statements complete with current pay period and year-to-date wages, taxes, and adjustments.
  • Prepare department summaries of month-to-date payroll data in addition to customized reports specific to Client
  • Prepares timely and accurate notifications of tax liabilities and deposits
  • Completes Year end W-2 forms
  • Reconcile health insurance payments and make payroll deductions when required
  • Prepare necessary HR reports such as turnover
  • Allocate payroll expenses for multi-store employees
  • Prepare and process payroll accruals when necessary
  • Respond to employee payroll inquiries
  • 940s and 941s
Benefits of Outsourcing Payroll Services
  • Cost benefit to the tune of 40-50%.
  • Reprieve from repetitive, tedious administrative work
  • Timely and Accurate Payments
  • No risk of penalties or fines on accounts of mistakes or delays
  • Complete compliance of regulations
  • No Staffing requirements, no hiring, recruiting or training needed.
  • More time to focus on core competencies
  • Present staff is free in taking more responsibilities.
  • Payroll taken care by experts.

3) Material Procurement Services

Finding the best price and product as per your requirements

4) Back Office services

In today's competitive market every business wants grow and sustain. Outsourcing is the best alternative for those who want to grow more with less investment. Back office services help our client to take advantage of advanced technology and improved decision.

Businesses have many functions to perform. But the most important is to plan and to execute those plans. We offer a wide range of back office solutions that helps to execute those plans to achieve the ultimate goals. We believe in accuracy and efficiency.

5) CAD Drawings and design related services

6) Reception services

Receiving Calls, Transferring calls, outbound calls, booking appointments