About Us

I-Serve Systems is a world-class corporation in India which serves by integrating skilled people, tested practices and innovative technology in providing a range of services including Call Centre facilities, Service/Facility Management and Back Office Solutions.

Infrastructure

i-Serve Systems has a state of the art operational Centre in Gandhinagar. 'The most greenest state capital in India', which incorporates leading edge technology to provide 24x7 services to companies in the UK.

Our onsite connectivity and electricity infrastructure is supported by:

Internet
  • International leased data and voice connectivity using MPLS speed of 10MB and IPLC speed of 2MB
  • Domestic leased data and voice connectivity of 10MB
  • The entire telecommunication and computer systems are connected through an Uninterrupted Power Supply (UPS)
Telephony

Our telecommunications infrastructure consists of Aavaya call centre manager 8500 platform system with a fibre optic International Private Lease Circuit (IPLC), connected to a mux at both ends which transfers voice and data information at 2mb/second; allowing for clear and consistent voice transmission with no delay. Calls managed from

Data

Enhanced Data and Voice transfer via Local line CAT 5 cable and extreme and Cisco switches

Data Protection

Protected by a Firewall netscreen and Cisco Router to stop unauthorised access and spam

Server
  • HP blade System with NAS storage of 3 Terabytes
  • HP workstations for staff