Turning Gujarat's I.T dream into reality

The Official Opening

UK based Multi-Installations Group, manufacturers of High Security Doors and Access Control systems; providing services to Local Authorities and National Utilities, have set up an IT enabled unit; having seen the need to provide UK and USA based companies with Call Centre facilities and Back Office Solutions.

Multi-Installations used their expertise and enriched reputation within the UK, to lead this project and ventured where no UK company has been before.

In January 2002, a feasibility study of Gandhinagar, Gujarat was carried out by i-serve's Commercial Director, Mr. Manu Varsani. The next step was making the paramount decision in choosing Gandhinagar as its founding establishment.

The decision was further encouraged by the fact that the entire i-serve team is Gujarati, rooted in Bhuj, Kutch and they feel proud to be embedding the seed of success in their Motherland.

While the team was engaged in designing and planning in the UK, the Managing Director of i-serve, Mr. Naran Pindoria attended the Bhumi Pujan in Gandhinagar prior to the work starting on site.

Work began at the end of June 2002, with the infrastructure planning put into active force. This progression was assessed and greatly contributed to by numerous trips being made from the UK to Gandhinagar by Mr. Naran Pindoria and Mr. Manu Varsani.

Now, on the 21st September 2002, i-serve cordially invites you to join them in unveiling their dynamic endeavor: the i-serve Call Centre at Infocity, Gandhinagar, Gujarat.

Through sheer hard work and commitment of the i-serve team, the entire infrastructure from the blue prints to a vastly equipped Call Centre was completed in just 3 months. This in itself shows i-serve's determination and aptitude in bringing this technological advancement to life in what was regarded in the I.T industry as 'unattainable'. This has now been made possible through the vision and fortitude of i-serve.

The i-serve management team believes in a direct approach with their clients, with most of its clientele based in London. Their unique approach and management style is ideal for running this venture.

The i-serve Call Centre is designed to carry out multiple tasks such as marketing, sales of products, and information dispensing. They will be providing a highly empowered service framework that relies heavily on communication and information technologies and have the facility and dedicated servers for inbound and outbound services.

i-serve's business process operations provide web based customers with e-mail and online conferencing, back office operations including Accounts, Taxation and VAT, Insurance and Payroll Processing.

i-serve's aim is to provide the highest quality service, with the use of advanced skills and innovative technology; to present a 'one-stop shop' service for expanding companies. i-serve believes each client has their own set of requirements and as such, they are able to adapt and provide a tailor made service package.

i-serve's aspiration to invest in people and technology will create an initial 200 recruitment posts with expansion in the very near future to recruit up to 400 highly skilled I.T graduates from within the Gujarat State.

i-serve believes comprehensive training is critical to achieve customer satisfaction, increase investment returns and productivity. The team undergoes rigorous training at their on site state-of-the-art training centre on the tools, technologies and methodologies. Trainers from the UK will assess the quality of agents and their performance on a regular basis.

The multi-million pound company, Multi-Installations Ltd has already invested £1.1 million into the i-serve project and their capital venturist from London, is planning a further £1.5 million in the expansion of the Group's activities.

i-serve highly value the support of the Government of Gujarat and Creative Infocity. In addition, their suppliers who have managed to work on a very tight and highly demanding schedule, under i-serve's UK management team.

The future holds many promising opportunities for the Call Centre industry, for Infocity and especially for i-serve. Their aim is to turn Gujarat into the next destination for Call Centres …following in their footsteps.

i-serve and the Gujarat State will move into the 21st century and beyond as one.