Web Services

I-Serve Systems is a world-class corporation in India which serves by integrating skilled people, tested practices and innovative technology in providing a range of services including Call Centre facilities, Service/Facility Management and Back Office Solutions.

Remote IT Support

Server Management:

We have specialisation in creating and maintaining servers like Microsoft Windows 2008 platform, Microsoft Windows 2003 platform and Linux platform.

In above server we can configure services like Active Directory, DNS, DHCP, FTP, Remote Services, Web Services-IIS, SMTP, File Server depends on client requirement.

Also Daily proactive server monitoring helps us to keep it up-to-date.

Email Management:

We are creating and maintaining email servers like Microsoft Exchange 2010, Microsoft Exchange 2007, Microsoft Exchange 2003, Zimbra Mail server. We can design exchange mail server including below features:

  • Public folders (create new folders, when required)
  • Shared Calendars – create/check appointments with contacts
  • Shared Address Books
  • Outlook Web Access - Use Outlook via your web browser
  • Mobile Access

Also we can host and configure emails to operate from control panel.

Stop Spam and Associated Threats:

Improve your email protection with industry leading security software against Spam, Viruses and Web threats.

Network Security:

Network Security is not just as easy as switching your PCs off every night, we can help you secure your business and IT Network from both external and internal security threats such as Viruses, Worms, Malware and IP Spoofing to name just a few areas. That's why we secure networks using below features:

  • Free Network Security & Vulnerability Assessment of your business & IT Network.
  • Tailor Made Anti-Virus solutions based on your specific IT Network requirements.
  • Network Firewall.
  • Windows Network Security policies e.g. password enforcement, data access user permissions, locking down desktop environments, data access auditing, etc, etc.
  • Secure IT remote access solutions and SSL Certificates.

Network Cabling / Computer Network Installation:

  • Our network installation team is experienced in all types of network cabling installation and computer network installation.
  • We have been providing Network Cabling Solutions, therefore we make it our priority to understand your business and how it operates. This ensures that we develop and install cost effective, flexible Network Cabling Solutions that can be extended according to your business IT needs and requirements.
  • Our Network Cabling installations are undertaken to the highest standards, and our experienced onsite engineers ensure that the entire cabling installation is fully tested before it is completed for your approval and sign off.

IT Disaster Recovery & Prevention:

We cannot always prevent these disasters from happening, but we can help you create and build your own IT Disaster Recovery plan to ensure you continue operating post disaster and so potentially save your business from financial ruin and failure.

We can help protect your business and ensure you have a plan in place that is strong enough to ensure you "weather the storm"

Computer Maintenance:

A computer maintenance contract would be a fully inclusive agreement, with no hidden costs or surprise charges. We priorities the most important systems and pieces of equipment, providing you with a computer network maintenance timetable to guarantee the backbone of your infrastructure remains operational.

Data Backup:

We can design following backups for your systems:
  • Data / File server Backup
  • Microsoft Exchange Server
  • Microsoft Exchange mailboxes
  • Microsoft SQL Server
  • My SQL Database Server
  • Oracle Database Server
  • Volume shadow copy

Anti - Virus:

It is imperative that as well as having an up to date anti-virus program installed, alongside you need a policy to ensure that no other media (USB's, Laptops, Flash Drives, Servers, Desktops etc.) are connected to the network without first being checked and included in the Anti Virus system first.

We can design schedule scan of antivirus software for the entire network.

IT Support Staff:

We are able to provide you access to a team of specialized professionals that have a passion for technology and the many benefits it can bring to your business, your computer systems and your communications.

Our helpdesk support team provides a personal service to both the user and on-site system personnel and has never been quicker for us to invoke.

Helpdesk Support:

Our unique helpdesk support service is delivered via telephone hotline and an on-line tool to enable us to view the screen from our helpdesk support centre. Users can watch as we resolve issues remotely.

For failures which then require a site visit, our helpdesk support team will escalate the problem to our mobile team of computer, telephone and printer engineers.